My customers are always right?… aren’t they?

Well, one of my customers wanted to control the moss growing on the lawns.

So armed with appropriate equipment, aka watering can, lawn moss killer, canes to judge application areas, for the two tiny lawns of 60m2 in total, I thought, as I looked closely, that really the lawns are in good shape, few bits of moss growing, but mainly usual green coloured  grasses. Even after a cold, drab grey laden cloudy skies over the past few months of Winter has still kept these lawns looking good and healthy.

So with my usual “Hi, how are you today? I’ll just put this Mosskiller onto your lawns,” she replied “Well, that’s fine, just to let you know that I’m selling my house and moving nearer into the middle of the Village.”

And I replied “so when are you thinking of doing this?”…..”well, now!” she replied “the ‘For Sale’ board goes up next week.”

So the ‘good gardener’ in me said ” so why are you spending money on trying to make a good lawn look ‘gooder’ when you will have moved out and someone else will enjoy what you’ve paid out for?”

And she thought a short while, smiled  and said ” oh, hadn’t thought of that and you’re right of course!” and agreed that there was no need to do this gardening task and apologised, to which I felt one wasn’t needed!

To me, if there’s no point doing a gardening task for a genuine reason then I always explain why it shouldn’t be done.

At the end of the day, the customer is always, often, sometimes, now and again can be right, but never wrong as things just need explaining as to options or alternatives or just putting an explanation as to why something should be or not be, that is the question!

now for a cup-of-T